Job Description
Join our award-winning team as a Local Customer Service Representative and become the heart of our Tampa operations! We're urgently hiring motivated individuals to deliver exceptional customer experiences while working in our vibrant downtown office. This immediate-start opportunity offers competitive pay, comprehensive benefits, and a supportive culture where your growth is prioritized.
As a key customer advocate, you'll handle inquiries, resolve issues, and build lasting relationships with our local clientele. If you're passionate about helping others and thrive in fast-paced environments, this is your chance to launch a rewarding career with a company that invests in its people.
What We Offer:
- Starting hourly wage of $16-$22 with performance-based raises
- Comprehensive health benefits and paid time off
- Free downtown parking and flexible scheduling
- Clear advancement paths to leadership roles
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve product/service issues using established protocols and problem-solving skills
- Process orders, returns, and warranty claims accurately in CRM systems
- Collaborate with sales and support teams to ensure seamless customer journeys
- Document interactions and maintain detailed customer records
- Meet/exceed performance metrics including CSAT scores and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (retail/tech industries a plus)
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience beneficial)
- Ability to multitask and prioritize in high-volume environments
- Strong problem-solving abilities with a customer-first mindset