Job Description
Join our award-winning customer service team in the heart of San Francisco! CityConnect Solutions is seeking passionate individuals to deliver exceptional local support to our diverse community. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. Participate in our exclusive Illinois hiring event to fast-track your application process!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from San Francisco residents
- Resolve billing, technical, and service inquiries with empathy and precision
- Document interactions accurately in CRM systems (Salesforce)
- Collaborate with local partners to resolve complex issues
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local markets
- Proficiency with CRM tools and Microsoft Office Suite
- Fluency in English and Spanish (bilingual candidates highly valued)
- Exceptional problem-solving and conflict resolution skills
- Available for occasional evening/weekend shifts
- Valid California driver's license (for local travel requirements)