Job Description
Join our dynamic team as a Local Customer Service Representative in Jacksonville, FL! We're urgently hiring passionate individuals to deliver exceptional customer experiences with our hybrid work-from-home model. This is your chance to make a real impact while enjoying flexible arrangements. No experience required – we provide comprehensive training!
As a cornerstone of our operations, you'll resolve inquiries, build lasting relationships, and contribute to our award-winning service culture. Our supportive environment offers growth opportunities and competitive benefits. Apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues efficiently using CRM systems and knowledge bases
- Document interactions accurately and maintain detailed customer records
- Collaborate with cross-functional teams to address escalated concerns
- Meet performance metrics for resolution time and customer satisfaction scores
- Proactively identify opportunities to enhance customer experience workflows
- Participate in ongoing training to master product updates and service protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience or relevant training
- Exceptional verbal/written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Strong problem-solving abilities with a customer-first mindset
- Reliable high-speed internet connection for remote work
- Ability to work flexible hours including evenings/weekends as needed
- Positive attitude and resilience in fast-paced environments