Job Description
Join our dynamic team as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to Fresno residents while building meaningful relationships. Enjoy flexible scheduling, competitive pay, and the satisfaction of making an immediate impact in your neighborhood. No experience required – we provide comprehensive training to set you up for success.
Responsibilities
- Handle inbound/outbound calls and emails from local customers with empathy and professionalism
- Resolve inquiries regarding community programs, services, and events
- Document interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to improve customer experience and suggest solutions
- Participate in ongoing training to stay updated on community resources
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear, friendly phone presence
- Basic computer proficiency and ability to learn new software quickly
- Customer-focused mindset with patience and problem-solving abilities
- Flexibility to work evenings/weekends (20-25 hours/week)
- Valid California driver's license preferred for local outreach
- Must pass background check and drug screening