Job Description
Join our award-winning team as a Local Customer Service Representative in vibrant Nashville, TN! We're seeking passionate individuals to deliver exceptional support while enjoying daily pay and comprehensive paid training. Perfect for career changers and experienced professionals alike, this role offers stability, growth opportunities, and the chance to make a real impact in your community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions using CRM software
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work flexible shifts (including weekends)
- Positive attitude with customer-first mindset