Job Description
Join CityConnect Services as a Local Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to local residents and businesses. Enjoy a competitive salary, comprehensive benefits package, and opportunities for career advancement in a dynamic work environment.
Our Philadelphia team thrives on building genuine connections with customers. You'll be the first point of contact, resolving inquiries with empathy and efficiency while representing our commitment to local excellence. We offer paid training, flexible scheduling, and a supportive team culture that values your growth.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Philadelphia-area customers
- Resolve billing, service, and technical inquiries with precision
- Document interactions accurately in our CRM system
- Collaborate with local vendors and partners to ensure seamless service
- Identify opportunities to upsell/renew services based on customer needs
- Participate in weekly team meetings and training sessions
- Maintain 95%+ customer satisfaction score metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Proficient with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Philadelphia area residency preferred
- Spanish language skills highly desirable
- Flexible availability including weekend/evening shifts