Job Description
Join our award-winning customer service team in Austin! We're seeking passionate individuals to deliver exceptional local support. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. Perfect for those starting their career in customer service!
What We Offer:
- Full-time position with competitive benefits
- 4-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM systems
- Collaborate with technical teams for complex issues
- Meet monthly performance and quality targets
- Maintain positive customer relationships
- Adhere to company policies and procedures
Qualifications
- High school diploma or equivalent
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 35+ WPM
- Basic computer proficiency
- Positive attitude and teamwork mindset
- Flexibility to work weekends/holidays as needed
- Must pass background check