Job Description
Join UrbanConnect Solutions as a Local Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional support to our valued local clients. This full-time role offers immediate start for those ready to make a real impact in their own backyard. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your voice matters.
As a cornerstone of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships with Philadelphia residents and businesses. We provide paid training and career advancement opportunities for dedicated team members.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person for Philadelphia-based clients
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with local teams to address community-specific needs
- Identify opportunities to improve service quality based on customer feedback
- Process transactions and orders accurately using proprietary software
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including weekends
- Philadelphia resident preferred (local knowledge advantage)
- Background check and drug screen required