Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta, GA! We're seeking passionate professionals to deliver exceptional support to our community. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture. Our hiring event on June 15th offers on-the-spot interviews – apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Proactively identify opportunities to improve customer experiences
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in local markets
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends during peak seasons
- Local Atlanta residency required for community role