Job Description
We are seeking a dynamic and empathetic Local Customer Service Representative to join our fast-growing team in Austin, Texas. If you are looking for an immediate start and a role where you can make a real impact on our community, this is the opportunity for you.
At Apex Customer Solutions, we pride ourselves on delivering world-class support to our local partners. You will be the friendly voice our customers rely on, solving problems efficiently and building lasting relationships. Join us today and accelerate your career in a supportive environment.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a professional and friendly demeanor.
- Resolve customer complaints, questions, and technical issues promptly and accurately.
- Accurately enter and update customer data into our CRM systems to maintain database integrity.
- Collaborate with internal teams to escalate complex issues and ensure customer satisfaction.
- Provide product and service information to help customers make informed decisions.
- Document all interactions and resolutions in the company database.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service, call center, or retail.
- Strong verbal communication skills with the ability to de-escalate difficult situations.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to work a flexible schedule, including evenings and weekends if necessary.
- Reliable internet connection and a dedicated workspace for remote or hybrid work.