Job Description
Join Austin Connect Services as a Local Customer Service Representative and kickstart your career in Austin's thriving tech hub! We provide comprehensive paid training to equip you with the skills needed to excel in customer support. Enjoy competitive compensation, flexible scheduling options, and opportunities for advancement within our growing team. Our modern downtown office offers a collaborative environment where your contributions directly impact customer satisfaction and business growth. Apply today to become part of Austin's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Document interactions accurately in CRM systems and follow escalation protocols
- Collaborate with cross-functional teams to improve service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
- Meet performance targets including call volume, resolution rates, and quality scores
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication skills with clear articulation in English
- Basic computer proficiency and ability to navigate multiple systems
- Customer-focused mindset with problem-solving aptitude
- Ability to work flexible hours including evenings/weekends as needed
- No prior experience required – paid training provided for qualified candidates
- Authorized to work in the United States