Job Description
Join our award-winning customer service team in beautiful Colorado Springs! We're seeking dedicated Local Customer Service Representatives to deliver exceptional support to our community. No prior experience required – we provide comprehensive paid training to help you succeed in this rewarding career path. Enjoy competitive pay, comprehensive benefits, and a supportive team environment focused on your growth.
What We Offer:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
- Discounted Frontier services
Responsibilities
- Handle inbound customer calls and emails for local service area
- Resolve billing, technical, and service inquiries efficiently
- Process orders and service changes using CRM systems
- Document interactions and maintain accurate records
- Collaborate with technical teams for complex issue resolution
- Meet performance metrics for quality and efficiency
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Proficient with basic computer applications
- Ability to work in a fast-paced environment
- Positive attitude with customer-first mindset
- Reliable transportation to our Colorado Springs location
- Must pass background check and drug screening