Job Description
Join our award-winning customer service team in Kansas City and become the voice of excellence! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy a modern workspace with flexible scheduling, comprehensive benefits, and opportunities for career growth. Immediate start available—apply today and make a difference!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and resolution time
- Identify trends and provide feedback for service improvements
- Adhere to compliance protocols and data security standards
- Support new employee training programs as subject matter expert
Qualifications
- 1+ years customer service experience or relevant internship
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree a plus)
- Flexible availability including evenings/weekends as needed
- Positive attitude with customer-first mindset