Job Description
Are you a dedicated problem-solver with a passion for helping others? Apex Customer Care is currently seeking a dynamic Customer Service Representative to join our thriving team in Austin, Texas.
In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their needs are met with efficiency and empathy. We believe in investing in our people, which is why we offer comprehensive paid training for all new hires.
Why Choose Apex Customer Care?
- Paid Training: No prior experience required—comprehensive training provided.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Community Focus: Work for a locally-rooted company that values its team.
- Benefits Package: Medical, dental, vision, and paid time off.
Your Role
You will be responsible for delivering exceptional customer experiences through various channels. If you thrive in a fast-paced environment and want to build a long-term career in customer service, we want to hear from you.
Responsibilities
- Handle Inquiries: Respond to customer calls, emails, and live chats in a professional and timely manner.
- Resolve Issues: Diagnose and troubleshoot customer problems to ensure satisfaction and retention.
- Documentation: Accurately record customer interactions and account details in the CRM system.
- Product Knowledge: Stay up-to-date on company products, services, and policies to answer questions effectively.
- Upselling: Identify opportunities to recommend additional products or services to meet client needs.
- Team Collaboration: Work closely with supervisors and team members to improve service standards.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills; bilingual (Spanish) is a plus.
- Typing Speed: Ability to type 40+ words per minute.
- Computer Skills: Proficient with Windows/Mac OS and Microsoft Office Suite.
- Availability: Must be available to work flexible shifts, including weekends and holidays.
- Location: Must reside within the Austin metropolitan area.