Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform your career with daily pay! We're seeking passionate individuals to deliver exceptional support to our Washington D.C. community. Enjoy the flexibility of immediate start and the stability of full-time employment with industry-leading benefits. As a key member of our team, you'll resolve inquiries efficiently while building lasting customer relationships. We invest in your growth through comprehensive training and advancement opportunities. Apply now and experience the difference of working with a company that values your contribution!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues using CRM tools and established protocols
- Document interactions accurately in customer databases to maintain service quality
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance customer experience and company revenue
- Participate in ongoing training to refine product knowledge and communication skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution expertise
- Ability to multitask in fast-paced environment while maintaining accuracy
- Reliable transportation for in-office shifts (3 days/week hybrid available)
- Positive attitude and commitment to customer-centric values