Job Description
Join Peak Support Denver and transform your career with our revolutionary daily pay program! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for Denver-based clients. Enjoy the financial flexibility of same-day pay while receiving comprehensive paid training to excel in your role. Our modern downtown Denver office offers collaborative workspaces and growth opportunities in Colorado's thriving service sector.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency using CRM tools
- Process transactions and maintain accurate client records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training to enhance product knowledge
- Support community initiatives aligned with Denver's local businesses
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local markets
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid Colorado driver's license (if field visits required)
- Pass background check and drug screening