Job Description
Welcome to Apex Support Solutions, a leader in remote customer experience management. We are currently seeking driven Night Shift Customer Service Representatives to join our growing team in New York. If you are looking for an immediate start and a role that values your communication skills, we want to hear from you.
In this pivotal role, you will serve as the face of our brand, assisting clients through complex inquiries with patience and expertise. We offer a premium work environment with competitive compensation and comprehensive benefits.
Key Highlights:
- Immediate Start Available: Begin your career within days, not weeks.
- High Earning Potential: Earn between $18.00 and $24.00 per hour based on experience.
- Night Shift Flexibility: Enjoy a consistent schedule with minimal supervision.
Responsibilities
- Customer Engagement: Manage a high volume of inbound and outbound calls, emails, and chats during the night shift.
- Issue Resolution: Diagnose customer problems and provide effective solutions to ensure retention and satisfaction.
- Record Keeping: Maintain accurate and detailed records of all customer interactions in our CRM database.
- Product Support: Educate customers on our products/services and guide them through technical processes.
- Feedback Collection: Act as a voice for the customer, providing valuable feedback to the product team.
Qualifications
- Education: High school diploma or GED is required.
- Experience: Previous customer service experience is a plus; however, we provide paid training for motivated candidates.
- Skills: Excellent verbal communication, active listening, and typing proficiency (40+ WPM).
- Technical: Must be comfortable using computer systems and navigating web browsers.
- Availability: Must be willing to work rotating night shifts and holidays as required.