Job Description
Join Milwaukee Customer Solutions as a Local Customer Service Representative and experience the freedom of daily pay! We're seeking energetic professionals to deliver exceptional support to our Wisconsin community. With immediate start opportunities, you can begin earning today while building a rewarding career in customer service. Enjoy flexible scheduling, competitive hourly rates, and a supportive team environment focused on your success.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and knowledge base resources
- Process transactions and update customer accounts accurately
- Collaborate with cross-functional teams to resolve complex escalations
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Document interactions thoroughly in compliance with company policies
Qualifications
- High school diploma or equivalent (associate degree preferred)
- 1+ years customer service experience in local market context
- Strong communication skills with clear articulation in English
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- Reliable transportation to Milwaukee office location
- Passion for serving local Wisconsin communities