Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay while making a meaningful impact in your community. We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Paid training ensures you're fully prepared for success from day one. Enjoy competitive compensation, a supportive team environment, and opportunities for career growth. We also have positions available in Illinois with paid training—ask us for details!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer satisfaction
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable
- Must pass background check and drug screening