Job Description
Join CityConnect Solutions as a Part-Time Customer Service Representative and launch your career in customer excellence! We're seeking empathetic communicators to deliver exceptional support to our San Diego community. Enjoy flexible schedules and comprehensive paid training to master our systems and service protocols. This role is perfect for students, career changers, or anyone seeking meaningful part-time work with growth potential.
At CityConnect Solutions, we pride ourselves on fostering a supportive environment where your voice matters. You'll gain valuable experience in conflict resolution, CRM software, and client relationship management – skills that open doors to countless career opportunities. Our commitment to your development includes ongoing mentorship and clear advancement paths.
Responsibilities
- Delocate customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining HIPAA compliance
- Collaborate with technical teams to escalate complex cases effectively
- Identify upsell opportunities based on customer needs and product knowledge
- Maintain 95% customer satisfaction score through quality communication
- Participate in bi-weekly training sessions to enhance product expertise
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer proficiency with ability to learn CRM software
- Exceptional verbal/written communication skills in English
- Empathetic problem-solving approach with patience
- Ability to work independently during flexible shifts (evenings/weekends)
- No prior experience required – paid training provided!
- Must pass background check and drug screening
- Reliable transportation to our downtown San Diego training center