Job Description
Join our dynamic team at Apex Support Solutions as a Local Customer Service Representative with DAILY PAY! We're revolutionizing the support industry with next-gen technology and employee-first policies. Enjoy flexible scheduling, rapid advancement opportunities, and the freedom to receive your earnings every single day. Perfect for students, gig workers, or those seeking supplemental income. No weekends required! Our Fresno hub offers a vibrant, collaborative environment where your voice matters.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for diverse client portfolios
- Resolve billing inquiries, technical issues, and service escalations with empathy and efficiency
- Maintain detailed case documentation in CRM systems with 99.5% accuracy
- Collaborate with technical teams to resolve complex customer problems
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Adhere to compliance protocols and data security standards
- Participate in daily performance reviews with real-time feedback
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience in call center or retail
- Proficient in CRM software (Salesforce/Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced environment with 40+ calls/day
- Basic technical troubleshooting knowledge for common software/hardware issues
- Valid California ID and reliable transportation
- Pass background check and drug screening