Job Description
Join Apex Connect Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional customer experiences in Portland's vibrant community. With our unique daily pay option, you'll receive your earnings every single day after your shift ends. This is your chance to build a stable career with immediate financial rewards while supporting local businesses and residents.
Our Portland team thrives on innovation and teamwork, offering comprehensive training and a supportive environment. Whether you're starting your career or seeking a new opportunity, this role provides growth potential and work-life balance. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently while maintaining high customer satisfaction scores
- Document all interactions accurately in our CRM system and follow escalation protocols
- Collaborate with cross-functional teams to improve service processes and customer journeys
- Meet daily performance metrics including call volume, resolution time, and quality standards
- Participate in continuous training sessions to enhance product knowledge and soft skills
- Uphold company policies and maintain confidentiality of sensitive customer information
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills with ability to remain calm under pressure
- Flexibility to work evenings, weekends, and holidays as needed
- Valid Oregon driver's license and reliable transportation for occasional off-site events
- Must pass background check and drug screening