Job Description
Join our dynamic team at CityConnect Solutions as a Weekend Call Center Agent! We're seeking energetic professionals to deliver exceptional customer service during our high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and a supportive work environment. Perfect for students, parents, or anyone seeking weekend work-life balance. Hiring Event Details: Visit our North Carolina recruitment hub (456 Raleigh Blvd, Raleigh, NC 27601) on October 15th for on-site interviews and same-day offers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues with empathy
- Meet/exceed weekly performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve service protocols
- Adhere to HIPAA/FCC compliance standards
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Weekend availability (Sat/Sun, 8 AM - 8 PM)
- Bilingual (English/Spanish) required
- Pass background/drug screening