Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy the flexibility of daily pay! We're seeking passionate individuals in Sacramento, CA to deliver exceptional customer experiences while advancing their careers. No nights or weekends – enjoy a consistent weekday schedule with immediate start opportunities. ConnectCare Solutions offers competitive compensation, comprehensive training, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues efficiently using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in daily huddles and ongoing training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in B2C environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced, deadline-driven setting
- Strong attention to detail and problem-solving aptitude
- Reliable internet connection and quiet home workspace