Job Description
Join Elite Support Solutions for an exciting career as a Local Customer Service Representative in Dallas! We're hosting a hiring event for motivated professionals seeking daily pay opportunities. As a key member of our team, you'll deliver exceptional service to local clients while enjoying competitive wages and flexible scheduling. No experience necessary – we provide comprehensive training and career advancement pathways. Perfect for career changers, recent graduates, or those seeking work-life balance. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Process orders, returns, and account modifications with 100% accuracy
- Document interactions in Salesforce while maintaining HIPAA/GDPR compliance
- Collaborate with field teams to escalate complex cases and ensure resolution
- Meet daily performance metrics (call time, resolution rate, CSAT)
- Participate in bi-weekly training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Strong typing skills (40+ WPM) and basic technical troubleshooting ability
- Fluent in English; bilingual (Spanish) candidates highly valued
- Reliable transportation to downtown Dallas office for training
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening (company-provided)