Job Description
Join our dynamic team as a Local Customer Service Representative in Louisville, KY and experience the power of daily pay! We're seeking passionate professionals to deliver exceptional support to our community. Enjoy competitive wages, flexible scheduling, and immediate access to your earnings through our innovative pay system. As a key player in our service hub, you'll be the voice of our brand, building lasting relationships while advancing your career in a supportive environment.
Why Choose Us?
• Same-day pay options
• Comprehensive benefits package
• Career advancement opportunities
• Positive team culture
• Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently while maintaining high customer satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer escalations
- Meet/exceed daily performance metrics (handle time, quality scores)
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives during local hiring events
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in local/regional role
- Exceptional communication and active listening skills
- Proficient with CRM software and MS Office Suite
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Valid driver's license and reliable transportation