Job Description
Join Denver Support Solutions as a Local Customer Service Representative and enjoy the freedom of daily pay while building a rewarding career! We're seeking passionate individuals to deliver exceptional support to our Denver community. With comprehensive paid training and a modern, collaborative environment, you'll gain valuable skills in communication and problem-solving. Our commitment to your growth includes competitive compensation, flexible scheduling, and a supportive team culture. Start earning daily and make a real impact in your local community today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently using CRM tools
- Document interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to escalate complex cases and improve processes
- Maintain deep product knowledge to provide accurate information and solutions
- Meet daily performance metrics including call volume and customer satisfaction scores
- Identify upsell opportunities to enhance customer experience and company revenue
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM software (training provided)
- Ability to multitask and adapt to changing priorities
- Strong problem-solving and conflict resolution abilities
- Passion for helping others and representing Denver businesses
- Must pass background check and drug screening