Job Description
Join our award-winning team as a Local Customer Service Representative in San Jose! We offer immediate daily pay, comprehensive paid training, and a supportive environment where your growth matters. No experience needed – we provide all the tools you need to succeed. Enjoy competitive benefits, flexible scheduling, and career advancement opportunities. Plus, explore our paid training programs in Illinois for additional career pathways!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for call handling and resolution
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexible schedule availability (including weekends)
- Basic computer proficiency (typing 30+ WPM)
- Valid work authorization in the United States