Job Description
Join our dynamic team as a Local Customer Service Representative in Dallas, TX! We offer comprehensive paid training to launch your career in customer service excellence. At Dallas Connect Solutions, we empower our representatives with industry-leading tools and a supportive environment focused on growth and development. Enjoy competitive pay, benefits, and opportunities for advancement while serving our vibrant local community.
As a cornerstone of our client experience team, you'll resolve inquiries with empathy and efficiency, building lasting relationships with Dallas-area customers. We value your unique perspective and encourage innovation in problem-solving. If you're passionate about helping others and ready to invest in your professional journey, apply today!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat with professionalism and courtesy
- Resolve billing, technical, and service inquiries using company resources and troubleshooting protocols
- Document interactions accurately in CRM systems while maintaining strict confidentiality standards
- Collaborate with technical and sales teams to deliver seamless customer experiences
- Identify opportunities for process improvements and contribute to team training initiatives
- Meet/exceed performance metrics including resolution rates and customer satisfaction scores
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in Microsoft Office Suite and ability to learn proprietary software
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings and weekends
- Bilingual (English/Spanish) certification highly desirable