Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're hosting an exclusive hiring event to find passionate individuals dedicated to delivering exceptional service to our community. This role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment.
As the first point of contact for Detroit residents, you'll build meaningful relationships while resolving inquiries with empathy and efficiency. Our commitment to employee development ensures you'll thrive in this customer-centric role.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism and patience
- Resolve billing, service, and account issues while maintaining high satisfaction scores
- Document interactions accurately in our CRM system for seamless follow-up
- Collaborate with internal teams to address complex customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local business setting
- Exceptional communication and conflict resolution abilities
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings and weekends
- Strong problem-solving skills with attention to detail
- Passion for serving Detroit's diverse communities