Job Description
Join Detroit Community Solutions as a Local Customer Service Representative and become the heart of our community! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional service to Detroit residents. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow within a locally-focused organization that values your contributions. Perfect for those who thrive in dynamic environments and want to make a real difference in their city.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person at our Detroit office
- Resolve billing, service, and account issues with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining strict confidentiality
- Collaborate with internal teams to ensure seamless service delivery for Detroit clients
- Proactively identify opportunities to improve customer satisfaction workflows
- Participate in community outreach initiatives to strengthen local relationships
- Maintain detailed knowledge of products/services and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local/regional business
- Exceptional communication skills with clear Midwestern dialect proficiency
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible hours including evenings/weekends for coverage
- Valid Michigan driver's license for occasional local travel
- Pass background check and drug screening (per company policy)