Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're hosting an exclusive hiring event for motivated individuals passionate about delivering exceptional customer experiences. This role is perfect for community-focused professionals who thrive in fast-paced environments and want to make a direct impact on Detroit residents. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our locally-rooted organization.
Hiring Event Details:
📅 Date: October 20, 2023
⏰ Time: 9:00 AM - 4:00 PM
📍 Location: 123 Woodward Ave, Suite 500
🎁 On-the-spot interviews and same-day offers for qualified candidates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve complex issues using our proprietary CRM system while maintaining service excellence standards
- Collaborate with cross-functional teams to deliver seamless solutions for Detroit community members
- Document interactions accurately and maintain detailed customer records in compliance with regulations
- Proactively identify opportunities to enhance customer satisfaction and process efficiency
- Participate in ongoing training to maintain product knowledge and service best practices
Qualifications
- Minimum 2 years of customer service experience in a local/regional setting
- Strong communication skills with ability to adapt to diverse customer demographics
- Proficiency with CRM software (Salesforce, Zendesk, or similar) and Microsoft Office Suite
- High school diploma or equivalent; associate's degree preferred
- Ability to work flexible shifts including evenings/weekends during peak periods
- Valid Michigan driver's license and reliable transportation for occasional field visits
- Fluency in English and Spanish highly desirable