Job Description
Join Our Team at the Detroit Hiring Event!
We are currently seeking passionate Local Customer Service Representatives to join our dynamic team in Detroit. If you are looking for a rewarding career with competitive benefits and a supportive environment, this is your opportunity. We are hosting an exclusive hiring event to connect with top talent in the community.
In this role, you will be the voice of our brand, ensuring every client interaction is positive and productive. You will handle inquiries, resolve issues, and help our customers navigate our services with ease.
Why Join Us?
- Competitive Pay: $16 - $22 per hour
- Benefits: Medical, dental, and vision insurance
- Growth: Clear pathways for career advancement and leadership training
- Environment: A collaborative and inclusive culture
Walk-ins are welcome! Don't miss your chance to advance your career in customer service.
Responsibilities
- Manage high-volume inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer complaints and inquiries efficiently using problem-solving skills.
- Process orders, returns, and account updates accurately within the CRM system.
- Identify customer needs and recommend appropriate products or services.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Collaborate with the support team to improve service processes and quality.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments.
- Strong verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work in a fast-paced environment and handle pressure constructively.