Job Description
Join Detroit Community Services at our exclusive hiring event for Local Customer Service Representatives! We're seeking passionate individuals to become the heart of our community support team. This full-time role offers competitive pay, comprehensive benefits, and opportunities for growth within one of Michigan's most trusted organizations. Perfect for those who thrive in dynamic environments and want to make a tangible impact on Detroit residents.
Why Apply? On-the-spot interviews, same-day offers, and immediate start dates available. Bring your resume and enthusiasm – we're hiring for multiple locations across Detroit!
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve service issues efficiently using CRM systems while maintaining detailed records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Process transactions and maintain accurate documentation in compliance with company policies
- Proactively identify opportunities to enhance customer satisfaction and retention
- Participate in ongoing training to stay updated on community resources and services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Proficiency with Microsoft Office Suite and basic CRM software
- Excellent verbal and written communication skills
- Ability to work flexible shifts including evenings and weekends
- Valid Michigan driver's license and reliable transportation