Job Description
Join Urban Support Solutions as a Local Customer Service Representative in Chicago and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional support to our community-based clients. No prior experience required – we provide all the tools and training you need to succeed. Enjoy a competitive salary, growth opportunities, and a vibrant downtown Chicago workplace. Apply today and become part of a team that values your development!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns using problem-solving techniques and company protocols
- Document interactions accurately in CRM systems for quality assurance
- Collaborate with team members to ensure seamless service delivery
- Participate in continuous training sessions to enhance product knowledge
- Meet daily performance metrics including call handling times and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer-focused mindset
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible hours including evenings/weekends if needed
- No prior experience required – paid training provided
- Must pass background check and drug screening
- Authorized to work in the United States