Job Description
Join Colorado Springs' leading customer service provider with industry-leading paid training programs! We're seeking motivated individuals for our weekend shift call center roles where you'll receive comprehensive paid training and competitive benefits. No experience necessary – we invest in your growth with structured onboarding, performance bonuses, and advancement opportunities. Enjoy weekends off with weekday shifts (Mon-Fri 10am-7pm) in a modern, collaborative environment with free parking and flexible scheduling.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries using CRM systems and internal knowledge bases
- Document interactions accurately in compliance with company policies
- Meet/exceed performance metrics (handle time, quality scores)
- Collaborate with team leads to improve service processes
- Participate in continuous training and feedback sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Weekend availability (Sat/Sun 8am-6pm) required
- Type 35+ WPM with high accuracy
- Problem-solving mindset and conflict resolution abilities
- Background check and drug screen required post-hire