Job Description
Join ConnectCare Solutions as a Night Shift Customer Service Representative and launch your career in Oklahoma's thriving customer service industry! We're seeking dedicated professionals to deliver exceptional support during evening hours, with comprehensive paid training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. Apply today and become part of our mission to transform customer experiences across Oklahoma City!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues efficiently using CRM systems
- Document interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to escalate complex cases and ensure resolution
- Maintain product knowledge through continuous training modules
- Meet/exceed performance metrics including CSAT and resolution times
- Support customers during peak evening hours (10 PM - 6 AM)
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent verbal/written communication in English
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Pass background check and drug screening
- Must be authorized to work in the US