Job Description
Join our award-winning team as an Entry-Level Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to local customers. No prior experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy a competitive salary, full benefits package, and opportunities for growth within our expanding company.
At ConnectCare Solutions, we believe in investing in our people. You'll work in a modern, collaborative environment where your contributions directly impact customer satisfaction and business success. Our commitment to professional development ensures you'll gain valuable skills that open doors to long-term career advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, service disruptions, and product-related concerns
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex customer problems
- Identify opportunities to upsell relevant products and services
- Maintain detailed knowledge of company offerings and procedures
- Contribute to team goals and performance metrics
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and patience
- Basic computer proficiency with typing skills (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with a passion for helping others
- Must pass background check and drug screening
- Legal authorization to work in the United States