Job Description
Join ConnectCare Solutions for an exciting entry-level customer service career launch! We're hosting a hiring event in Austin, TX, seeking passionate individuals to deliver exceptional local support. No prior experience required – we provide comprehensive training to build your professional foundation in a dynamic, growth-oriented environment.
As a Local Customer Service Representative, you'll be the face of our brand, resolving inquiries with empathy and efficiency while supporting Texas communities. This role offers competitive benefits, career advancement opportunities, and the chance to make a real impact on customer satisfaction.
Why Apply?
- On-the-job training program
- Health, dental, and vision benefits
- Performance-based bonuses
- Flexible scheduling options
- 401(k) with company matching
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing, technical, and service-related issues for Texas residents
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed customer satisfaction and efficiency metrics
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing, email, MS Office)
- Ability to work flexible shifts including weekends
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- Valid Texas ID or driver's license