Job Description
Join our dynamic team at CustomerFirst Solutions as an Entry-Level Local Customer Service Representative! We're hosting a hiring event in Austin, TX, to find passionate individuals ready to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to improve customer satisfaction and retention
- Participate in ongoing training to enhance product knowledge and service skills
- Meet performance metrics including response times and resolution rates
- Uphold company values during all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer proficiency with ability to navigate multiple systems
- Strong verbal and written communication skills
- Ability to remain calm and professional in high-pressure situations
- Detail-oriented with excellent organizational skills
- Willingness to work flexible shifts including evenings and weekends
- Valid work authorization and reliable transportation