Job Description
Join Fort Worth Solutions Group and become the voice of our community! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives in Fort Worth. As a key member of our team, you'll deliver exceptional support to Texas residents while building meaningful relationships. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's fastest-growing cities. Event Details: October 15th, 10 AM - 4 PM at our Fort Worth headquarters. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues for Fort Worth-area customers
- Maintain accurate customer records in CRM systems with attention to detail
- Collaborate with local teams to identify and escalate systemic service gaps
- Proactively educate customers on new services and community programs
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in local/regional markets
- Strong written and verbal communication skills with neutral accent
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work rotating shifts including weekends
- Valid Texas driver's license for occasional local travel
- Bilingual (English/Spanish) certification highly valued
- Pass background check and drug screening