Job Description
Launch your career with Fresno Connect Solutions! We're hiring enthusiastic Entry Level Customer Service Representatives for our growing call center team. No experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, health benefits, and career advancement opportunities in a supportive environment. Join our mission to deliver exceptional customer service across California.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions and update customer databases accurately
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve customer satisfaction
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Basic computer proficiency with typing speed of 30+ WPM
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Willingness to work flexible shifts including evenings/weekends
- Valid US work authorization required