Job Description
Join Fort Worth's leading community service organization as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals dedicated to enhancing resident experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This role offers direct impact on our community's quality of life through exceptional service delivery.
Why Join Us? • Competitive salary + performance bonuses • Health/dental/vision insurance • Paid time off • Career advancement opportunities • On-site parking • Modern downtown workspace
Responsibilities
- Handle inbound/outbound calls, emails, and in-person inquiries from Fort Worth residents
- Resolve service issues with empathy and efficiency while maintaining SLAs
- Document interactions accurately in CRM systems (Salesforce experience a plus)
- Collaborate with cross-functional teams to address complex resident concerns
- Contribute to process improvements to enhance service quality
- Participate in quarterly community outreach initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local government or non-profit
- Proficiency in Microsoft Office Suite and ticketing systems
- Exceptional communication skills with Spanish fluency a major plus
- Ability to multitask in fast-paced environment with minimal supervision
- Valid Texas driver's license for occasional field visits
- Pass background check and drug screening