Job Description
Join Fort Worth Connect's dynamic team as a Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional service to our Fort Worth community. This role offers competitive compensation, comprehensive benefits, and growth opportunities within a supportive environment. Event Date: June 15, 2023 | Location: 500 Commerce Street, Fort Worth, TX
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with local customers
- Resolve inquiries regarding billing, account services, and product support
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to escalate complex issues
- Maintain customer satisfaction scores above 95%
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years of customer service experience in a local market
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong bilingual skills (English/Spanish) highly desirable
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including weekends
- Passion for Fort Worth community engagement