Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the heart of our customer experience! We're seeking passionate individuals in Austin, TX to deliver exceptional support while building lasting relationships. With paid training provided, you'll gain industry-leading skills to thrive in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth within our award-winning team. If you're ready to make a real impact and advance your career, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account updates using proprietary CRM systems
- Collaborate with cross-functional teams to address complex customer issues
- Document interactions accurately in customer databases for continuity
- Meet performance metrics including response times and resolution rates
- Proactively identify process improvements to enhance service quality
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask while maintaining attention to detail
- Positive, solution-oriented mindset with conflict resolution abilities
- Availability to work flexible shifts including weekends and holidays
- Texas residency required for local role consideration