Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver exceptional real-time support for our innovative SaaS platform. This immediate-start opportunity offers full-time benefits and career growth in Austin's thriving tech scene. If you thrive in fast-paced digital environments and love helping customers succeed, apply now to become part of our dynamic remote-first culture.
Responsibilities
- Deliver real-time support via web chat, resolving technical inquiries within 2-minute response times
- Document customer interactions and troubleshoot software issues using ticketing systems
- Collaborate with engineering teams to escalate critical bugs and feature requests
- Maintain 95%+ customer satisfaction scores through empathetic and accurate solutions
- Master product knowledge through continuous training and knowledge base contributions
- Support 24/7 rotation schedule with weekend availability required
Qualifications
- 1+ years of customer support experience (chat/email preferred)
- Exceptional typing speed (60+ WPM) and written communication skills
- Proficiency with CRM tools like Zendesk or Freshdesk
- Strong problem-solving abilities with technical aptitude
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including nights/weekends
- USTechFlow Solutions is an equal opportunity employer