Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're seeking motivated individuals to deliver exceptional customer experiences with comprehensive paid training. Enjoy a stable career path with competitive benefits, growth opportunities, and a supportive work environment. No prior experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism
- Resolve customer concerns using problem-solving techniques
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call resolution and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Positive attitude and customer-focused mindset
- Must pass background check and drug screen
- Valid work authorization required