Job Description
Join MetroConnect Services as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to Washington DC residents. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. Special Hiring Event on June 15th! Apply now to secure your spot at our exclusive DC career fair.
Responsibilities
- Deliver empathetic, personalized support to local customers via phone, email, and in-person channels
- Resolve billing inquiries, service disruptions, and account issues with precision and care
- Document interactions accurately in CRM systems while maintaining strict data privacy standards
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Participate in community outreach programs to enhance brand loyalty
- Maintain performance metrics for customer satisfaction and resolution efficiency
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service experience in local government or utilities sector
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional communication skills with fluency in English and Spanish
- Ability to navigate DC-specific regulations and community resources
- Proven problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends during peak service periods