Job Description
Are you a people person looking to kickstart your career? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives in Chicago, IL. We offer an immediate start for motivated individuals ready to make an impact. In this role, you will be the voice of our brand, ensuring our clients receive top-tier support and satisfaction.
Why Join Us?
- Immediate start available.
- Comprehensive training provided.
- Opportunity for growth and advancement.
- Supportive and inclusive team culture.
Do not miss this chance to advance your professional future with a leading support provider.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Build rapport with customers to understand their needs and provide accurate solutions.
- Document customer interactions and transactions accurately in our CRM system.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell products and services.
- Maintain a high level of product knowledge to answer technical questions effectively.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Proficient in using computers and Microsoft Office Suite.
- Ability to work flexible shifts, including evenings and weekends.
- Basic problem-solving skills and a customer-first attitude.
- Previous customer service experience is a plus but not mandatory.