Job Description
Join our award-winning team as a Local Customer Service Representative and launch your career in customer excellence! We're seeking passionate individuals to provide exceptional support to Philadelphia residents and expand our New York operations. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. No experience required! We invest in our people with industry-leading onboarding and ongoing development programs. Benefits include health insurance, 401(k) matching, and paid time off.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Resolve inquiries efficiently using our CRM system and knowledge base
- Process orders, returns, and service requests with precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately and maintain detailed records
- Identify opportunities to improve customer experience and workflow efficiency
- Support New York market expansion initiatives as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and problem-solving skills
- Proficiency in Microsoft Office and willingness to learn new systems
- Ability to work flexible shifts including evenings/weekends
- Customer service experience or relevant internship is a plus
- Philadelphia residency strongly preferred
- Valid driver's license for occasional field visits
- Passion for helping others and community engagement